Hello

The goal of this document is to clearly express GSE FOOD’s policies on

minimum purchase orders, items discrepancies, expired date, defective or damaged items.

 

Effective: January 1, 2023

A 0.5% allowance discount will automatically apply off your invoice total.

 

Shipment Processing & Release Policy

A minimum of $5,000.00 per order is required for Free Delivery provided by our Freight Carrier.

GSE FOOD is exempt from covering additional separate shipment charges such as:

Delivery Appointment Notification, Storage, Lift-gate, Rejection, Reweigh Fees and/or Detention AKA: Waiting Time • Orders must be submitted in accordance with our price list for each item’s inner case pack quantity.

• Customers having an open or past due balance will have new orders placed on hold.

• Please allow a time frame of 15-21 business days to receive, process, and ship your order.

 

Receiving and Cargo Rejection Policy

Important:

Claims submitted after our package has been received and the driver has been released, will be automatically denied.

1.    On the Bill of Lading, the receiver must explain any tampering and transit difficulties, such as:

       An unorganized and disorganized pallet, original shrink-wrap is torn or visible re-wrapping, etc.....

2.    Claim must include photos of the damaged merchandise and detailed notes before shipment rejection.

3.    Driver from Freight Company delivering Cargo must provide and note claim number on Bill of Lading

       Please include discrepancies such as price difference, shortages, damaged, erroneous items, etc.….

 

Returns, Credits and Fees

4.    We are “NO LONGER” accepting expired, damaged, or defective items for return (NO EXCEPTIONS)

5.    25% Restocking fee will apply for any unsold good-dated products ordered by error.

6.    Buyer must cover S&H for products sent back to our company (APPLICABLE EXCLUSION)

7.    A $35.00 fee will apply for checks returned by the bank for any reason (AKA: NSF)

8.    If your payment history becomes unsatisfactory, your extended credit will change to Prepaid terms.

GSE Food Enterprises LLC reserves the right to increase item costs at any time without notice.

NOTE: Caribe's terms of sale prohibit unauthorized credit invoice deductions.

GSE Food Enterprises LLC anticipates that improper deductions will be refunded as soon as possible.

NOTE: Refusal may result in our company suspending credit and selling terms. We appreciate in advance if within 24 hours after receiving our merchandise a notification regarding any possible issues with the order is submitted to our attention which will help us avoid repetition. Thank you for your cooperation, we appreciate your business

GSE Food Enterprises LLC